FAQ's
ORDERS
1. What types of
payment do you accept?
Please click on Payment Information to view our payment options.
2. When will my
credit card be charged?
Your card is only authorized
when you place an order. We don't charge your card until the order has
shipped and is on its way to you. On items with a future ship date, your card will be charged when the order is placed.
3. How do I know
if my order went through?
After you place your order, an
order confirmation page will appear with your order number. We suggest that you
save or print this page. We will also email you an order confirmation soon after
the order is placed. Most orders ship within 48 hours of order placement
(subject to credit card authorization and address verification). Our shipping
department is closed weekends and holidays. We will e-mail you confirming that
your order has shipped.
4. Can I change my
order after it has been
submitted?
If you wish to cancel an order, add
or delete an item or change a size or color, email us at myorder@alight.com and
tell us exactly what changes you wish to make.
You can also call us at 516-367-1095
9:30AM - 6:00PM Eastern Standard Time Monday- Friday or chat with us online. Our warehouse personnel
arrive very early each morning to ship orders. If customer service is contacted
when we open at 9:30AM, it may not be possible to change an order that was
processed early in the morning.
5. When will I
receive my shipping notice for my
order?
Shipping notification emails are sent
after the transaction is closed with your bank. Most banks close a transaction
with us within 24 hours after the order has shipped. Some banks are slow to
close transactions. This will delay the emailing of your shipping notification.
Included in this e-mail will be a link that will allow you to track your order.
When orders are shipped with standard shipping the number included in your email
confirmation may not be trackable on the USPS site. The shipping notification
will only list item information. Coupon, store credit or gift certificate
information will not be listed in this email. Please note that Calito dresses
are custom made and will ship within 2 weeks of order placement. Many evening dresses are shipping to you directly from the designer. It can take 1-3 days for your order to ship.
RETURNS/EXCHANGES
1. How do I
return/exchange an item?
Please click on Returns/Exchanges for
information regarding returns and exchanges.
2. How long will my
return take to be processed?
Depending on the method you use to
send the item(s) to us, it can take up to 7-10 business days for us to receive
your return. You should expect the credit in your account 5-10 days after we
have processed your return (excluding any promotional discounts or shipping
costs).
3. Can I return items I
bought on your site to your store?
Items purchased on the site may be
returned to the store. The store will issue you a receipt and bring the return
to our office for processing.
INFORMATION
1. How do I tell what
sizes and colors are in stock?
Click on the color you wish to order.
If a color is out of stock, the background of its picture will be slightly
grayed. If you click on an unavailable color, you will get a message that it is
currently out of stock.
Click on the size you wish to order. All
available sizes will be shown in pink. If a size is out of stock, the size will
be slightly grayed. If you click on an unavailable size, you will get a message
that it is currently out of stock.
Sometimes, we are completely out of
stock on a specific item in every size and color. If all the colors and sizes of
an item are sold out, all the pictures will be grayed and an out of stock
message will appear if you click a color or size. We remove items that are
completely sold out daily.
2. If an item is
sold out on your site, will you be getting more of that item in?
Many regular price items are reordered. Call, chat with us online or
email us to ask about the item(s) you are interested in. If the item is being
reordered, we can tell you the approximate date when it will be available again.
We can even email you when the item has arrived. If the item is not coming in
again, we will be glad to recommend some options. Sale items are rarely
restocked.
3. Does alight.com
have a catalog?
alight.com is an e-retailer and therefore we do not offer
a print catalog for our website. We currently have over 1000 different styles in stock
showing on the site. We update the site daily with new products. Click the link
to see the newest styles: What's New.
We can also take your order over the phone. Call us Monday
- Friday 9:30AM - 6PM EST at 516-367-1095.
Shop with confidence at alight.com!
SHIPPING
1. Do you ship
internationally?
alight.com ships worldwide! Please click here to view our
shipping rates: Shipping Guidelines.
2. What are your shipping costs and
delivery options?
Please click on the link above for
information regarding shipping.
3. Do you offer next day
delivery?
Next day delivery is available. Please call us at
516-367-1095 or chat with us online to inquire about the rates.
MISCELLANEOUS
1.Where is your store
located?
It is located on Long Island at the west end of the Morton
Village Shopping Center in Plainview, NY. Please click here for directions and
store hours: alight Store.
2. I currently receive emails
from alight. What will you do with my email
address?
Customers on our mailing list receive amazing promotions,
cool coupons and fabulous fashion alerts in our email newsletter. We do
not sell our email lists to other companies.
3. What if I no longer wish to
receive emails from alight?
Unsubscribe information is located on the bottom of our email newsletter.
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