We stand behind the quality brand names that we sell. If you're not satisfied with your purchase - for any reason - return the unused and unaltered item(s) in its original condition (all tags attached) within 30 days. Store credit will be issued on returned sale items that are marked down to under $25.00. Returns received after 30 days will receive store credit for only the current selling price. If an order is returned after 60 days a 25% fee may be accessed. We will refund ground shipping costs if the return is the result of our error. All dresses from Calito are custom made and cannot be returned or exchanged for any reason. Returns are processed and an email notification is sent within 4-6 days from when the return arrives at our warehouse.
If we shipped you an item in error, or if the item is damaged, we will reimburse you for the ground shipping cost. You must e–mail us at myorder@alight.com. prior to returning the item(s). Damaged (wrong) item(s) will be returned to a different address than the one below. We will provide you instructions on how to ship it and where to ship it. alight.com will only reimburse the actual ground shipping cost on returns. Other fees (delivery confirmation, insurance, packing, etc.) incurred beyond the actual ground shipping cost will not be reimbursed.
1. Complete the Return/Exchange Form - The return form is on the back of the packing slip. Return the entire Packing Slip that arrived with your shipment. If you do not have the packing slip, please print your order confirmation email and include it with your return. List the items that you are returning. See below for exchange information.
2. Pack Your Return - Pack the items. Mail the package to:
alight.com
423 Bussen Underground Road
St. Louis, MO 63129
3. Ship your Return - alight.com recommends you track your return so that you may confirm that we have received it. The U.S. post office offers delivery confirmation for an additional fee. Also, we strongly suggest you insure your return. This protects you in case the shipment is damaged or lost in transit. Just take your package to a U.S. post office service window and a representative can add these options for you. If you elect to use another carrier to ship your return, we recommend you use a carrier such as UPS or FedEx that provides tracking information.
ALIGHT.COM IS NOT RESPONSIBLE FOR LOST PACKAGES.
4. Check your e-mail - We will send you an email to notify you that your return has been processed. You should expect the credit in your account 5-10 days after we have processed your return. If a coupon was used with the order, the coupon may be voided on certain conditions. For example, if a coupon for $5.00 off of minimum purchase of $25.00 was used and the items kept do not total $25.00, then the coupon will be voided and the $5.00 deducted from the credit due.
If you do not have your return form, please contact customer service at myorder@alight.com and we will give you your order number. If you have any questions call us at 516-367-1095 9:30AM - 6:00 PM Eastern Standard Time Monday- Friday.
EXCHANGES
You can also exchange your item for a different size or color or for a different item. When filling in the return information, just indicate the style name, size and color that you want. We will ship you the new item upon receipt of the returned merchandise.
If the item you are requesting is not available, we will notify you via e–mail.
There is no additional out-going shipping charge on exchanges received within 30 days of purchase. PLUS if you decide to add to your order at that time, the additional item(s) will also be shipped free. This courtesy is extended only once on an exchange where the original order incurred shipping costs. A shipping fee will be charged when the return items to be exchanged were marked down merchandise priced under $25.00. A coupon cannot be be used on an exchange order. Exchanges where expedited shipping is requested or for shipments to international addresses, AK,HI or US territories will not receive free shipping. A reduced shipping fee will be charged.
When an order is returned past 30 days and a exchange is requested, a shipping fee will be assessed. If the exchange order is returned, a store credit will be issued if 30 days has elapsed since the original order was received.
STATUS OF MY RETURN
Depending on the method you use to send the item(s) to us, it can take up to 7-10 business days for us to receive your return. You should expect the credit in your account 5-10 days after we have processed your return (excluding any promotional discounts or shipping costs).
Please note: returns of ABA Activewear, Monif C, Svoboda, or c.enne.v items will be sent to a different address. The address to return items from these vendors was included in your shipments. If you need their address, please contact us at myorder@alight.com.
If you have not received a credit to your account within 20 business days after you shipped it, please e-mail us at myorder@alight.com.
Please include your full name, order number, the date you returned it, how you returned it (USPS, UPS, FedEx) and the delivery confirmation or tracking number.
GIFT RETURNS
If you are returning a gift, we will automatically credit the credit card used by the purchaser or issue store credit to the purchaser. We cannot issue a credit to a different card then the one used for the purchase.
MISCELLANEOUS
If a wrong shipping option was selected (e.g. you live in Australia and you select the USA shipping option), we will adjust the order and charge the correct shipping fee.
All shipping, handling and credit card transaction fees that we incur on orders with the wrong address and on refused or cancelled orders are non-refundable.
If you have any questions call us at 516-367-1095 9AM - 6PM Eastern Standard Time Monday- Friday.
