Please note returns/exchanges for Queen Grace, Taffy, ABA Activewear are not sent to the St. Louis address. Return instructions were included with your shipment for Queen Grace, Taffy and ABA Activewear items.
If you do not have your return form, please contact customer
service at firstname.lastname@example.org and we will give you your
order number. If you have any questions call us at 516-367-1095 9:30AM - 6:00
PM Eastern Standard Time Monday- Friday or chat with us online.
You can also exchange your item for a
different size or color or for a different item. When filling in the return
information, just indicate the style name, size and color that you want. We
will ship you the new item upon receipt of the returned merchandise. If the
item you are requesting is not available, we will notify you via e-mail.
There is no additional out-going shipping charge on exchanges for items priced $25.01 or higher. The exchange must be
received within 30 days of purchase. PLUS if you decide to add to your order
at that time, the additional item(s) will also be shipped free. This courtesy
is extended only once on an exchange where the original order incurred
shipping costs. A shipping fee will be charged when the return items to be
exchanged were merchandise priced $25.00 or less. A coupon cannot
be used on an exchange order. Exchanges where expedited shipping is requested
or for shipments to international addresses, AK,HI or US territories will not
receive free shipping. When an order is returned past 30 days and a exchange
is requested, a shipping fee will be assessed and the value of the item(s)
returned will be based on the current price. If the exchange order is
returned, a store credit will be issued if 30 days has elapsed since the
original order was received.
STATUS OF MY RETURN
Depending on the method you use
to send the item(s) to us, it can take up to 7-10 business days for us to
receive your return. You should expect to receive an email with the details regarding your return within 4-6 business days from the date your return arrived.
Please note: returns of ABA Activewear, Taffy Activewear,and Queen Grace items will be sent to a different address. The address to return
items from these vendors was included in your shipments. If you need their
address, please contact us at email@example.com.
If you have not received a credit to your account within 20
business days after you shipped it, please e-mail us at firstname.lastname@example.org. Please include your full
name, order number, the date you returned it, how you returned it (USPS, UPS,
FedEx) and the delivery confirmation or tracking number.
If you are returning a gift, we will
automatically credit the credit card used by the purchaser or issue store
credit to the purchaser. We cannot issue a credit to a different card then the
one used for the purchase.
Pre-orders are orders placed on merchandise that is not in stock for immediate delivery but will be shipped at the date indicated on the site or via email. By placing a pre-order, you will be receive your order once the item becomes available. In order to reserve the item for you, your card will be charged at the time of the pre-order. All pre-orders are final sale and cannot be cancelled.
If a wrong shipping option was selected (e.g. you live in Australia and you select the USA shipping option),
we will adjust the order and charge the correct shipping fee.
shipping, handling and credit card transaction fees that we incur on orders
with the wrong address and on refused or canceled orders are non-refundable.
If an order ships to an address that you provided and is returned to us as
undeliverable, we will charge a new ship fee to resend the order. While we strive to insure that all pricing information is accurate, we are not obligated to honor a price that was listed incorrectly.
Please note that all evening/party dresses can be shipped via 2 day air. However the order may not ship for 1-2 days from the date the order is approved. Due to the heavier weight and larger box size used for evening dresses and twin sets, a $10 fee will be added to the shipping total.
For Calito dress purchases only - If you live in the US, we
will add an additional $12 to your shipping fee to cover the cost of
The original shipping fee and the return fee you incur are not refundable
except as noted in the top paragraph.
UPS charges a $10 fee for address changes or corrections. If an address change is requested or made by UPS for an order that has already shipped, the $10 UPS fee will be charged.
Store credits are valid for one year from issue date.
If you have any questions call us at 516-367-1095 9:30AM -
5:30 PM Eastern Standard Time Monday- Friday or chat with us online.