1. Complete the Return/Exchange Form - The return form is on
the back of the packing slip. Return the entire Packing Slip that arrived with
your shipment. If you do not have the packing slip, please print your order
confirmation email and include it with your return. List the items that you
are returning. See below for exchange information. Please note: You do not
need a reason code for a return or exchange.
2. Pack Your Return - Pack the items. Mail the package to:
alight
415 Bussen Underground Road
St. Louis, MO 63129
Please note returns/exchanges for Cennev, Svoboda, Taffy, ABA Activewear are not sent to the St. Louis address. Return instructions were included with your shipment for Cennev, Svoboda, Taffy and ABA Activewear items.
3. Ship your Return - alight recommends you track your
return so that you may confirm that we have received it. The U.S. post office
offers delivery confirmation for an additional fee. Also, we strongly suggest
you insure your return. This protects you in case the shipment is damaged or
lost in transit. Just take your package to a U.S. post office service window
and a representative can add these options for you. If you elect to use
another carrier to ship your return, we recommend you use a carrier such as
UPS or FedEx that provides tracking information.
ALIGHT IS NOT
RESPONSIBLE FOR LOST PACKAGES.
4. Check your e-mail - We will send you an email to notify you
that your return has been processed. You should expect the credit in your
account 5-10 days after we have processed your return. If a coupon was used
with the order, the coupon may be voided on certain conditions. For example,
if a coupon for $5.00 off of minimum purchase of $25.00 was used and the items
kept do not total $25.00, then the coupon will be voided and the $5.00
deducted from the credit due.
Items purchased on the site may be returned to the
store. The store will issue you a receipt and bring the return to our office
for processing. Click here for more information about our store: alight
store
If you do not have your return form, please contact customer
service at myorder@alight.com and we will give you your
order number. If you have any questions call us at 516-367-1095 9:30AM - 6:00
PM Eastern Standard Time Monday- Friday or chat with us online.
EXCHANGES
You can also exchange your item for a
different size or color or for a different item. When filling in the return
information, just indicate the style name, size and color that you want. We
will ship you the new item upon receipt of the returned merchandise. If the
item you are requesting is not available, we will notify you via e-mail.
There is no additional out-going shipping charge on exchanges for items priced $25.01 or higher. The exchange must be
received within 30 days of purchase. PLUS if you decide to add to your order
at that time, the additional item(s) will also be shipped free. This courtesy
is extended only once on an exchange where the original order incurred
shipping costs. A shipping fee will be charged when the return items to be
exchanged were merchandise priced $25.00 or less. A coupon cannot
be used on an exchange order. Exchanges where expedited shipping is requested
or for shipments to international addresses, AK,HI or US territories will not
receive free shipping. When an order is returned past 30 days and a exchange
is requested, a shipping fee will be assessed and the value of the item(s)
returned will be based on the current price. If the exchange order is
returned, a store credit will be issued if 30 days has elapsed since the
original order was received.
STATUS OF MY RETURN
Depending on the method you use
to send the item(s) to us, it can take up to 7-10 business days for us to
receive your return. You should expect to receive an email with the details regarding your return within 4-6 business days from the date your return arrived.
Please note: returns of ABA Activewear, Taffy Activewear,Svoboda, or
c.enne.v items will be sent to a different address. The address to return
items from these vendors was included in your shipments. If you need their
address, please contact us at myorder@alight.com.
If you have not received a credit to your account within 20
business days after you shipped it, please e-mail us at myorder@alight.com. Please include your full
name, order number, the date you returned it, how you returned it (USPS, UPS,
FedEx) and the delivery confirmation or tracking number.
GIFT RETURNS
If you are returning a gift, we will
automatically credit the credit card used by the purchaser or issue store
credit to the purchaser. We cannot issue a credit to a different card then the
one used for the purchase.
MISCELLANEOUS
Pre-orders are orders placed on merchandise that is not in stock for immediate delivery but will be shipped at the date indicated on the site or via email. By placing a pre-order, you will be receive your order once the item becomes available. In order to reserve the item for you, your card will be charged at the time of the pre-order. All pre-orders are final sale and cannot be cancelled.
If a wrong shipping option was selected (e.g. you live in Australia and you select the USA shipping option),
we will adjust the order and charge the correct shipping fee.
All
shipping, handling and credit card transaction fees that we incur on orders
with the wrong address and on refused or canceled orders are non-refundable.
If an order ships to an address that you provided and is returned to us as
undeliverable, we will charge a new ship fee to resend the order. While we strive to insure that all pricing information is accurate, we are not obligated to honor a price that was listed incorrectly.
Please note that evening dresses from Alex Evenings, Scala, Patra, Adrianna Papell, Faviana, Sydney's Closet, Night Moves, Party Time, Blush, Xcite, Karen Miller, Atria, Calito and Aurora Gowns can be shipped via 2 day air. However the order may not ship for 1-2 days from the date the order is approved. Due to the heavier weight and larger box size used for evening dresses, a $10 fee will be added to the shipping total.
For Calito dress purchases only - If you live in the US, we
will add an additional $12 to your shipping fee to cover the cost of
international shipping. The original shipping fee and the return fee you incur are not refundable
except as noted in the top paragraph.
UPS charges a $10 fee for address changes or corrections. If an address change is requested or made by UPS for an order that has already shipped, the $10 UPS fee will be charged.
If you have any questions call us at 516-367-1095 9:30AM -
6PM Eastern Standard Time Monday- Friday or chat with us online.
