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Alight provides high-touch, one-on-one benefits experience

Lincolnshire, Ill. Apr 15, 2020 |

Media Contact

Alight Investor Relations
470-638-7400
Investor.relations@alight.com

Alight Solutions, a leader in benefits, payroll and cloud solutions, has enhanced its benefits counselor services through the creation of Alight Benefits Guidance. This white glove service provides employees with high-touch benefits support during important events such as annual enrollment and new hire orientation.

Alight’s licensed counselors connect with employees to help them understand their full benefits package, including core and voluntary benefits, and navigate the process with high quality providers. These individual advisory sessions enable people to make the right selections based on their needs and the needs of their families.

“The employee experience should be at the center of every company’s benefits strategy in order to increase their understanding of the options available and make them feel their needs are being met,” said Brannon Lacey, president of benefits solutions at Alight. “Alight’s counselor-guided process provides a highly personalized and direct level of engagement that helps employees make better decisions and maximize the full suite of employer benefits provided to them.”

Alight Benefits Guidance also works with employers and their brokers, carriers and consultants to create tailored benefits strategies and communications, modify plan designs and increase employee enrollment and year-round plan utilization.

“The customer service aspect was huge,” said Kelly Flake, senior HR benefits specialist at Toyota Boshoku America. “Many team members had not worked with a benefits counselor before, and they loved being able to work through all their questions with a knowledgeable source.”

Alight Benefits Guidance can also help employers navigate the changes and challenges related to COVID-19 by serving as a resource to address employee questions about their benefits and changes to their employment status, among other issues.

More information about Alight Benefits Guidance is available at alight.com/benefits-guidance.

 



À propos d'Alight Solutions

Avec une conviction inébranlable que le succès d'une entreprise commence par ses employés, Alight Solutions est un fournisseur leader dans le cloud de solutions numériques intégrées pour le capital humain et les entreprises. S'appuyant sur une IA et des analyses de données exclusives, Alight optimise les processus d'affaires en tant que service (BPaaS) afin d'offrir des résultats supérieurs aux employés et aux employeurs à travers un portefeuille complet de services. Alight permet aux employés d'enrichir leur santé, leur patrimoine et leur travail tout en permettant aux organisations mondiales d'atteindre une culture de haute performance. Les 15 000 collègues dévoués d'Alight servent plus de 36 millions d'employés et de membres de leur famille. Découvrez comment Alight aide les organisations de toutes tailles, dont plus de 70 % des entreprises du classement Fortune 100, sur alight.com.

Media Contact

Alight Investor Relations
470-638-7400
Investor.relations@alight.com