Australia
Despite COVID-19 vaccination efforts happening on a remarkable scale, there remain considerable obstacles to people gaining access to vaccines. Through expanded communications, navigation and customer care solutions, Alight, a leading cloud-based provider of integrated digital human capital and business solutions, can help employers provide trusted information to employees and drive smart decisions around where, when and how they can get vaccinated.
Alight’s suite of COVID-19 support solutions pairs technology with high-touch concierge services and call center support to provide employees with the resources they need to understand and access vaccines. Alight also offers solutions for employers who want to give their employees financial incentives to receive the vaccine.
“In the race to provide COVID-19 vaccinations to as many people as possible, employers will play a vital role as trusted institutions that employees want to hear from. As production is ramped up and rollouts are executed, employees need credible and actionable information about the safety, efficacy and availability of vaccines,” said Colin Brennan, chief product strategy & services officer at Alight. “Alight’s solutions will streamline the experience for employees to help them understand eligibility and find vaccine centers in their area.”
Alight’s solutions that simplify the vaccination process for employees include:
- Communication & engagement: Microsites that serve as central hubs for vaccine-related information, including state-by-state requirements and resources, and promote timely content around new guidance and employer programs.
- Navigation services: Concierge support from professional health consultants who can help determine vaccine eligibility, locate distribution sites and provide additional clinical resources.
- Hotline support: Specialized call centers with HR professionals who can answer questions about employer programs and COVID-19 policies, including leaves of absence.
- Financial assistance: Employee care cards that provide one-time, pre-funded financial incentives to those who get vaccinated.
Alight has developed these solutions to help employers create safer work environments as they set their return-to-work plans into motion and consider new arrangements for employees.
More information on Alight’s COVID-19 support solutions is available on alight.com.