Alight Solutions, the leading provider of next level human capital and business solutions, today announced Cesar Jelvez has been named chief customer experience officer (CXO). In this newly created role, Cesar will lead Alight’s customer experience and delivery organization and will be responsible for creating a world-class, end-to-end experience for the more than 30 million people around the world who Alight serves.
“Alight has a rich history of delivering seamless, high-touch customer support, and now is the time to take those interactions to the next level,” said Stephan Scholl, CEO of Alight. “This global pandemic has accelerated the future of the workforce at a breakneck speed and our ability to create a meaningful experience that addresses the needs of our clients’ employees is a differentiator. Cesar and his team will be instrumental in shaping that complete, omnichannel experience, backed by data, insights and the latest tools and technologies, to help our clients stand out as employers of choice.”
Cesar brings decades of experience in helping large, complex organizations transform through digital capabilities. His leadership background spans transformation consulting services for both SaaS ERP and non-ERP solutions, in addition to business process outsourcing, infrastructure, data and analytics and cybersecurity. Over the last 22 years, he has served in a variety of executive and strategic consulting positions at top global services and software firms including global leader of strategic programs & global delivery services at Infor and vice president of digital enterprise application services at DXC Technology.
Cesar will report to CEO Stephan Scholl.