Navigating HR transformation - building capabilities in your organization

In Alight's Asia Pacific State of HR Transformation Study respondents – nearly half of whom were CHROs – perceived capability gaps across all roles in the HR function. Interestingly, larger organizations tended to have higher gaps. This is indicative of the greater maturity level of their HR transformation journey and the consequent increased expectations from HR.

Here are a few of the most significant gaps:

Analytics orientation

Technology and data analytics have taken center stage in the decision-making process for both the people and business functions. From tracking attrition rates to analyzing which employees are most likely to be leaving the company, HR teams are relying on analytics more than ever before. People analytics and the collecting of real-time data has risen with the rapid advancements in HR Technology and workplace digital transformation. However, there is still a gap in digital skills, which are essential for taking full advantage of people analytics.

In the Centers of Excellence role, 42 percent of respondents perceived a gap in analytics capability while 54 percent identified a gap in the Shared Services role. As the CoE mandate shifts from program design to adoption and continuous improvement, there is a strong need to gain insights across the program lifecycle processes. Analytics orientation is quickly becoming a must-have skill set. Even for Shared Services and HR operations, the ability to provide insights within and across functional areas is going to be key for building meaningful HR transformation strategies.

Business acumen

There is agreement that a strong business acumen is imperative for an HR Business Partner. However, 64 percent of respondents feel there is a persistent gap in this capability among HRBPs across APAC. Even HR Generalists, typically considered the culture custodians in fostering better employee relations, are perceived to lack business acumen by 25 percent of HR leaders.

HR is constantly challenged by the never-ending shifts facing businesses today. Given the rate at which various elements are disrupting and challenging businesses, HR professionals must become more aware. It is the only way to thrive in this dynamic environment and build on the opportunities afforded by this massive workplace transformation.

Leveraging Technology

The rate of digital transformation has proved challenging for businesses seeking to take advantage of the benefits it affords. Increased use of technology and automation has enabled HR professionals to accelerate and improve the efficiency of their HR transformation processes. But yet again, HR teams tend to fall short in successfully executing these tech solutions. It is a cumbersome process and inevitably becomes a major capability gap amongst HR teams.

According to the survey, 36 percent of respondents feel the CoE lacks in this area, while 50 percent believe Shared Services lacks capability when it comes to leveraging technology.

As we move forward in the digital era, HR teams must achieve better selection, design, implementation, and adoption of platforms. CoEs and Shared Services will take the lead in this endeavor, in partnership with HRBPs, which is why greater attention is required to advance the HR transformation agenda.

Facilitating Change

Most change is driven by people. Even within the context of a business, an organization-wide change can only be accomplished if talent facilitates the transformation. Since the core function of HR is talent, the HR function inevitably is central to its own transformation. Through their strategies, processes and practices, they facilitate change in their organization.

While facilitating change is a key responsibility of HR teams, it is often identified as an area that needs improvement. For CoEs, 38 percent of respondents perceived it as a capability gap, while that number was 30 percent for Generalists or field HR. Perhaps most alarmingly, 50 percent feel HRBPs are lacking in their ability to facilitate change.

It is imperative that HR teams embrace their role as key facilitators of change and drive transformation for the entire organization. Now that the critical capabilities holding the HR function back have been identified, strategies for rectifying the situation can be adopted. With the insights delivered in Alight's Asia Pacific State of HR Transformation Study, HR teams can redesign their workplace and develop a future-ready workforce.