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Alight’s intelligent virtual assistant surpasses 11 million interactions since its launch

Lincolnshire, Ill. Mar 31, 2021 |

Media Contact

Alight Investor Relations
470-638-7400
Investor.relations@alight.com

Alight Solutions, a leading cloud-based provider of integrated digital human capital and business solutions, announced its intelligent virtual assistant, Lisa, has responded to more than 11 million questions since its launch in 2017.
 
Lisa provides Alight’s more than 30 million customers with real-time answers to their HR and benefits questions. The most common questions relate to topics like adding new dependents to medical plans; comparing medical plans during enrollment; starting retirement benefits; and accessing end-of-year tax forms. Using AI and machine learning, Lisa’s knowledge and language skills continue to evolve and grow as more customers engage with the IVA. Lisa understands the question and successfully resolves the issue over 90% of the time.
 
“In today’s on-demand world, people want self-service that makes work and life simpler for themselves and their families,” said Greg Goff, chief product & technology officer at Alight. “Lisa not only has positive, real-life impact on people, but it minimizes the human effort behind administrative work and allows HR to focus on elevating the employee experience through other high value touches.”
 
Lisa also provided employers with swift support around COVID-19, as 350 clients were able to quickly customize responses based on the impacts of the pandemic, including topics like remote work and 401(k) withdrawals.
 
More information about Alight’s Lisa is available on alight.com.
 

 



A proposito di Alight Solutions 

Con la solida convinzione che il successo di un’organizzazione cominci dalle persone, Alight Solutions è leader nella fornitura di soluzioni cloud integrate per la gestione aziendale e del capitale umano. Capitalizzando soluzioni proprietarie basate sull’Intelligenza Artificiale e sull’analisi dei dati, Alight ottimizza il business process as a service (BPaaS) per offrire risultati superiori a dipendenti e datori di lavoro attraverso un portafoglio completo di servizi. Alight supporta il personale nel miglioramento della propria situazione sanitaria, finanziaria e lavorativa, abilitando al contempo le organizzazioni globali a raggiungere una cultura basata sulle performance. Oltre 16.000 colleghi di Alight sono al servizio di più di 36 milioni di dipendenti e delle loro famiglie. Visita https://alight.com/it per scoprire come Alight aiuti ogni giorno le organizzazioni di ogni dimensione, tra cui oltre il 70% delle Fortune 100.

Media Contact

Alight Investor Relations
470-638-7400
Investor.relations@alight.com