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Alight’s intelligent virtual assistant surpasses 11 million interactions since its launch

Lincolnshire, Ill. Apr 1, 2021 |

Media Contact

Alight Investor Relations
470-638-7400
Investor.relations@alight.com

Alight Solutions, a leading cloud-based provider of integrated digital human capital and business solutions, announced its intelligent virtual assistant, Lisa, has responded to more than 11 million questions since its launch in 2017.
 
Lisa provides Alight’s more than 30 million customers with real-time answers to their HR and benefits questions. The most common questions relate to topics like adding new dependents to medical plans; comparing medical plans during enrollment; starting retirement benefits; and accessing end-of-year tax forms. Using AI and machine learning, Lisa’s knowledge and language skills continue to evolve and grow as more customers engage with the IVA. Lisa understands the question and successfully resolves the issue over 90% of the time.
 
“In today’s on-demand world, people want self-service that makes work and life simpler for themselves and their families,” said Greg Goff, chief product & technology officer at Alight. “Lisa not only has positive, real-life impact on people, but it minimizes the human effort behind administrative work and allows HR to focus on elevating the employee experience through other high value touches.”
 
Lisa also provided employers with swift support around COVID-19, as 350 clients were able to quickly customize responses based on the impacts of the pandemic, including topics like remote work and 401(k) withdrawals.
 
More information about Alight’s Lisa is available on alight.com.
 

 



Over Alight

Met de overtuiging dat het succes van een bedrijf begint bij zijn mensen, is Alight Solutions een toonaangevende leverancier van geïntegreerde cloud software oplossingen voor HR, Payroll en Finance. Door gebruik te maken van onze eigen Artificial intelligence oplossingen en data-analyses, optimaliseren wij bedrijfsprocessen voor werknemers en werkgevers. Wij zorgen ervoor dat werkgevers en werknemers met onze oplossingen meer tijd overhouden voor de echt belangrijke dingen binnen de organisatie en dat processen op een menselijke manier worden geautomatiseerd. De 15.000 toegewijde collega’s van Alight ondersteunen meer dan 36 miljoen werknemers. Ontdek op alight.com hoe Alight organisaties van elke omvang helpt, waaronder meer dan 70% van de Fortune 100

Media Contact

Alight Investor Relations
470-638-7400
Investor.relations@alight.com