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Kaleyra Partners with Workday and Alight Solutions to Transform Next Phase of Growth

Kaleyra has Selected Workday Cloud and Alight’s “Know-How” to Build an HR Management Model for the Challenges of the Future

MILAN, Italy Sep 7, 2022 |

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Alight Investor Relations

Workday, a leader in enterprise cloud applications for finance and human resources, with Alight Solutions, a leading cloud-based provider of integrated digital human capital and business solutions, have announced that Kaleyra, Inc., the rapidly growing omnichannel business communications platform, has successfully implemented Workday Human Capital Management (HCM) globally.

Kaleyra offers integrated and multi-channel communications tools to enterprise businesses worldwide through its proprietary platform, securely managing over 13.4 billion messages per quarter. To respond to the rapid growth of the business and drive employee efforts in alignment with the corporate vision, Kaleyra sought to restructure its HR processes and unified the employee experience across 18 global offices in the Americas, EMEA, and APAC. With Workday HCM, Kaleyra will gain greater operational efficiency, harmonise the employee experience across the entire organisation and gain insights in real-time by merging transactional and analytical data in one system.

With Workday, Kaleyra will improve:

  • Performance Management, enriched by augmented analytics capabilities, which facilitate instant and in-depth understanding of HR events, laying the foundations for a corporate culture based on performance.
  • Talent Management, which offers employees the tools they need to take ownership of their careers and identify the new skills required by the market. With this solution, Kaleyra will be able to implement reskilling programmes, strengthen people development capabilities, as well as encourage internal mobility.
  • Talent Acquisition that will help Kaleyra simplify employee acquisition throughout the stages of the selection process, from workforce planning to onboarding. By facilitating decision making and removing barriers and biases from the hiring process, Workday will support Kaleyra in its commitment to creating a diverse workforce and fostering a culture of belonging.

By leveraging Alight’s decades of experience, it was possible to design a phased action plan able to ensure a smooth implementation process and to meet customer’s deadline      requirements. In particular, the added value provided by Alight was to understand the needs of an organisation undergoing growth and transformation of its HR.


Comments on the News

Workday HCM helped us to transform our HR into a powerful engine for the growth aspiration of our business,” stated Paul Griffiths, Senior Director, Global HR Operations, Kaleyra. “We were aware of the deployment challenges due to internal      constraints and HR maturity, but this is by far one of the smoothest Workday deployments I have led, and this has also been down to the expert guidance and fantastic working relationship with Alight and their people.”

“An HR transformation journey is a process that requires a lot of attention. At Alight     , working side by side with a solid partner like Workday to fulfil the expectations of an innovative and evolving organisation like Kaleyra has been a meaningful experience for us," said Luca Saracino, International Executive Vice President, Alight. "Throughout the process, we have been able to build an excellent relationship with Kaleyra’s teams, understanding their needs to create a tailor-made programme for the customer”.

“I am delighted to welcome Kaleyra to the Workday community,'' said Federico Francini, Country Manager, Italy, Workday. “The organisation’s strong growth needed an HCM system that would allow the HR function to evolve. Managers now have access to real-time data and information, the employee experience, and talent retention. The implemented solution represents a first step in the HR innovation journey desired by Kaleyra, which will continue to be supported in the post-design phase by Workday and Alight.”