Conversational chatbots help employees access various services and create a work environment where employee concerns are heard and addressed. Advanced Natural Language Processing (NLP) and Machine Learning (ML) provide companies with an impactful tool to engage employees and provide relevant services. With a 24/7 availability, and the ability to provide personalised solutions, chatbots are changing how employees communicate, obtain information, and interact with the organisation. AI plays a vital role in humanising the company and facilitating natural and intuitive interactions with the company that is more accessible, effective and individualised.
Its application in recruitment, for example, allows recruiters to cut down hiring time and ensure candidates are promptly informed of their job suitability. With a data-driven approach to CV screening, identifying appropriate traits and eliminating human biases, the use of AI ensures that employee experience is positive from the get-go. Their ability to learn and have meaningful conversations with new hires help make onboarding easier and smoother. Similar advantages accrue leveraging AI to rethink employee skilling, total rewards, engagement and more.
Symptomatic of the expanding digital world, AI today has become the preferred talent solution for companies across the globe. The new world of work requires companies to build better, more holistic ways to interact and engage with their employees, or they risk facing an exodus of skilled people. AI is a game changer, enabling technology transformation to build a robust end-to-end employee experience and provide HR leaders with strategic workforce insights.
In a world of tightening talent considerations—one where business leaders agree that having the right talent is a top priority—and fast-evolving employee preferences, AI allows HR leaders to reimagine experience across the different touchpoints an employee has with the company.