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SaaS business case considerations


SaaS business case considerations 

What type of business cases should be considered when implementing SaaS? Get full insight into what additional factors should be taken into account. 

Preparing for the journey is a critical step 

Typical SaaS business case considerations   


  • When would I need to pay for an upgrade on my current system? 

  • How many other systems can be displaced? 

  • When do SaaS subscription fees begin? 

  • Is hosting and disaster recovery included? 


Should I build or buy... 

  • An HR portal for content and integration? 

  • Capability for customer services for navigational and event enquiries? 

  • Case management for enquiry tracking and improvement prioritisation? 


  • How many customisations are being removed by best practices? 

  • What is the transformation timeframe? 

  • How much global harmonisation will be achieved? 

  • How will skills be retained? 

  • Outsource or insource shared services? (Operational and transactional.) 


  • How many updates occur per year? 

  • How has update management been contemplated? 

  • What has been included for change management? 

  • What is the ongoing training plan? 

Considerations are evaluated in the business case... 

Implementation and operational risk items 

  • Integrations 

  • Infrastructure 

  • Technology 

  • Insulate from turnover risk 

  • Delivery 

  • Proven expertise 

  • Resources 

  • Ongoing configuration and update management 

Ongoing investments 

  • Operating scale 

  • Capital 

  • Technology 

  • Future R&D 

  • Operating costs 

  • Proven expertise 

  • Budget certainty 

  • Access to broader tools and services 


... and for potential cost savings 


Value item Typical result Representative savings 
Redundancy of HR staff Elimination of the HR transactional role 10–50% annually 
Redundancy of IT staff (functional resources) 
  • Alight Solutions provides user support (IT function) and QA testing 

  • Alight Solutions builds and maintains new integrations 

10–50% annually 
Committed service levels Alight Solutions commits to service levels (e.g., payroll accuracy). Alight Solutions commits to 99.5% SLA; most clients are under 98% 
  • Lower error rates, direct and indirect savings, higher employee satisfaction 

  • Can result in substantial savings 

Speed to the future Alight Solutions provides resources and experience that rapidly drive change Implementation experience and committed implementation fees drive meeting timelines 

... as well as being drivers of increased productivity 

Value item Typical result Value
Achievement of industry-leading benchmarks (e.g., FTE: HR FTE) Alight Solutions provides a leveraged talent pool designed to drive productivity Cost savings; focus on top-line objectives 
Better decision-making (management focus) Alight Solutions runs the day-to-day management and handles issues; management focus Better strategy focus; management can therefore address talent and other strategic imperatives 
Skills and talent Alight Solutions has professionals around the globe focused on delivering HR Services cHigher quality, lower defect rates and consistent skills improvement 
Enabling organisational change and flexibility Alight Solutions provides best practices, and owns daily operations Eliminate one-time costs associated with change; leverage the scale of Alight Solutions capabilities 


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