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Cloud Optimisation

Continue your cloud journey with the support you need to succeed

Alight's cloud optimisation services help keep everything running smoothly so you can achieve the true value of the cloud.

Transform your tech

You invested in cloud technology to get the accurate, real-time data necessary to make the best financial and human capital decisions for your business. But in order for that to happen, your platform must be proactively managed and optimised to ensure that you keep up with the rapid pace of change.  

Your organisation expects results from your platform and our cloud optimisation teams are here to make sure you get them by effectively managing your platform, processes and data while continuously adding value and looking for areas of optimisation. 

Expertise that helps you excel

Our certified Enablement Managers and dedicated consultants specializing in post deployment support will work as an extension of your team to ensure the success of your technology.  

With a team solely focused on post-deployment solutions, your application will operate effectively and efficiently, and you’ll always have the support and expertise you need, when you need it.

Reduce risk, demand results

Your technology can do so much more than simply keep the lights on. We're here to make sure you see ROI by helping you find areas of optimisation, plan your future roadmap and mitigate risk.  

At the end of the day, you want to make smarter decisions that will grow your business, and a properly optimised platform provides the data and insights that will get you there. 

Get the most from your cloud investment

Support when you need it

Your teams have enough to do – leave the management and optimisation of your cloud platform to us. Our solutions provide the level of support you need to drive strategic value from your platform. 

Minimize risk

More than anything, our proactive software and security support gives you peace of mind that your configuration and integrations are working seamlessly and won't expose your business to unnecessary risk. 

Stay current

Cloud technology evolves rapidly, and it's our job to help you keep up. Our consultants apply the knowledge of the latest functionality to your cloud environment to ensure that your organisation can grow in line with the pace of change.

New feature enablement

When new features and functionality are introduced, our teams will lead a controlled deployment and ensure that your people and processes are ready for the change. 

Reporting and analytics

We'll help you get the most out of your reporting, analytics and dashboards so your stakeholders have real-time access to the data and insights they need, when they need it. 

Testing automation

Reduce time and effort with our automated suite of testing tools and enjoy the confidence of knowing that your configuration works seamlessly. 

Our AMS as a Service solutions

Take a look at our AMSaaS packages to find the best approach for your business:

Support Desk

Receive day-to-day production support, along with insights, best practices, and analytics to drive business case realisation. 


  • Urgent production support and technical questions
  • Minor platform enhancements
  • Discretionary pool of hours

Give your technology platform a health check to optimise performance, increase efficiency and streamlines processes for a more engaging user experience. 


  • Assessment, recommendations and roadmap to find greater platform usage
  • Domain expertise
  • Diagnostics and benchmarks
  • Discretionary hours pool

Get expert support integrating, updating, testing and managing mandatory and optional features included in bi-annual releases. 


  • Feature release impact analysis
  • Mandatory change configuration
  • Business process and integration regression testing
  • Optional feature enablement

Get fully managed support and data driven insights, along with strategic governance for enterprise technology transformation. 


  • End-to-end support of configuration and integrations
  • Release management and integration monitoring
  • Issue triage and troubleshooting
  • Strategic road mapping
  • Diagnostics and benchmarks
  • Domain expertise

Consider a stand-alone optimisation solution

If a full AMSaaS package isn't right for you, we can still help. Our cloud optimisation solutions bring you the level of support and expertise you need when and where you need it. Contact us to explore which of our solutions is the best fit for your business.  

  • AMS support desk
  • Aligned resources
  • Integration monitoring
  • Module enablement
  • Business initiative support
  • Release management
  • Discretionary pool of hours
  • Tenant assessments

Customer success story

Driving value for the Direct Line Group with a Workday tenant assessment

Already an Alight customer, in Jan 2020 the HR technology team at Direct Line Group decided to extend the partnership to include a tenant assessment of their Workday Recruiting platform to ensure that they were getting the most value out of their investment in the technology. The assessment sees Alight experts audit the solution, identify drivers of inefficiency and provide insight and recommendations to optimise.

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Frequently asked questions

Often referred to as Application Management Services (AMS), cloud optimization involves managing, optimizing and maximizing the ROI from your HCM, financial management or payroll technology once you are live. 

Much of the value of cloud technology comes from the ability to provide continuous innovation and functionality enhancements to ensure the technology continues to meet your organizations needs today and in the future. But keeping up with these enhancements requires time, resources and expertise. That’s where Alight can help. We have large teams of experts trained, skilled and experienced in supporting cloud customers on their journey to enablement, optimization and enhanced ROI. 

Our value bundles were created to fine tune your cloud platform with tailored, integrated solutions designed to deliver transformative results. Our packaged offerings bring the best of our solutions together to increase value whilst decreasing costs. If the packages aren’t quite right for you, the offerings that we’re known and loved by our customers for are available with varying levels of support depending on your business need. 

Historically, with Application Management Services (AMS) there was an expectation that it was a static component of a delivery model to keep the lights on, fix any bugs in the systems and work the occasional upgrade. As leaders begin to realize the value and insights that cloud technology can bring to their organization, application management is demanding a more strategic approach to ensure you get the most value out of your platform. 

Absolutely. It’s essential that you have a well thought out strategy when it comes to consolidating or segregating your workforce and company data. A rushed M&A project can lead to lapses in data integrity, end user errors and issues with your reporting and analytic capabilities. We have teams of experts who have completed many mergers, acquisitions and divestitures right from strategy to execution who will partner with you through to success. 

As early as possible. It’s easy to get caught up in the details when planning for your deployment but a key part of your cloud technology business case needs to include how you will support your cloud platform after go-live. Consider how you will keep up with the software releases, support complex cases, manage integrations and whether you will have the time, resources and expertise to achieve the true ROI of your platform. Making the investment in cloud optimization is an investment into the future of your cloud technology. 

Explore our other services

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