OneSource outsourced call centre solution

Building a successful call centre that meets your conversion, retention and satisfaction goals takes expertise, resources and time. Enter OneSource: a complete, outsourced call centre solution. Whether your goal is acquiring new members or customers, serving and engaging your existing customers or pursuing other business objectives, OneSource has you covered. OneSource serves health plans, pharmacy vendors and other organizations seeking highly trained and specialized call centre support.

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Here's the challenge

Call centre management is high stress, high burnout

Managing a call centre is complex, time consuming, and requires specialized skills and access to the right training environment to result in excellent outcomes.

Here's how we solve it

Specialized support to help you focus on results

Our turnkey call centre includes everything from hiring and training to reporting on results, so you can focus on what you do best and leave the calls to us.

Deliver a great customer experience

OneSource’s approach results in 16% lower plan cancellation and 25% higher member retention for Medicare insurers.

Winner of 8 Stevie Awards in 2023-2024: Sales Training Program, Customer Service Training, Sales Partnership Ethics, Inside Sales Team.

Put technology and data to work for you

Built on a foundation of industry-leading technology, OneSource offers award-winning training and real-time call analysis with speech analytics to support peak performance and unique insights.

Convert more prospects

OneSource is the call centre presence you need in the market, without the cost, ramp-up time and complexity of in-house management.

The right plan for every individual

OneSource improves customer satisfaction and longevity through expert agents who see every caller as an individual. Our knowledgeable and helpful agents take the time to understand your members’ needs and connect them with the right plan, the right support and the right information.

Alight OneSource case study

Leading insurer boosts market share and retention with Alight OneSource

Alight OneSource call centre outsourcing provided a comprehensive, end-to-end solution for a leading Medicare insurer. As a subsidiary of the world’s second-largest health solutions family, the insurer leveraged Alight’s expertise to streamline operations and enhance service delivery.

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