Alight OneSource call center outsourcing provided a comprehensive, end-to-end solution for a leading Medicare insurer.
As a subsidiary of the world’s second-largest health solutions family, the insurer leveraged Alight’s expertise to streamline operations and enhance service delivery.
This client carries one of the largest Prescription Drug Plan (PDP) populations, with 27% of that population on low-income subsidy. Their services include medical, pharmaceutical, dental, behavioral health, long-term care and disability plans.
Alight OneSource helped this health insurance company achieve their targeted goals while maintaining high customer satisfaction and quality.
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