Meet the Experts — The CHRO POV: 5 Essentials of HR excellence in an AI centered world

Donna Dorsey, Alight’s chief human resources officer, shares insights on the five essentials of HR excellence in an AI-centered world. Dorsey stresses that this is a pivotal time for HR leaders to embrace high-tech AI while improving high touch employee experiences.

Some highlights:

• HR must be predictive and personalized
• AI transforms HR roles from transactional to transformational
• AI enhances service delivery and fosters better interactions

The Meet the Experts series brings industry, technology and partner experts to explore how Alight is redefining benefits experiences, creating intuitive, personalized support for both employees and employers.