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People don’t want more annual enrollment choices. They want better ones.

Alight analyzed the open enrollment experiences of over 10 million people to uncover how digital tools, mobile access and tailored guidance are shaping a more supported benefits experience.

Photo of a couple playing with their baby

Digital convenience leads the way

Employees are choosing the most convenient path when given options. Mobile tools and on-demand access are helping them enroll on their terms.

Infographic showing 96% enrollment through digital channels and a 69% increase in mobile app usage

Interactive tools turn complexity into clarity

Savings calculators and plan comparisons help employees feel more informed.

Personalized support improves satisfaction

Employees feel better equipped to choose benefits that fit their needs when expert guidance is available.

Photo of a man in an armchair in his home, reading on his mobile phone.

Employees feel more empowered with support

2/3 of employees with access to support tools felt secure in their plan choices, compared to only 1/2 of unsupported employees.

Illustration of a smiling woman sitting at her computer in a home office

Employees continue to rely on familiar plans that fit their needs

Among the 74% enrolled in employer-sponsored health coverage, PPOs and HDHPs remain the top choices.

Infographic showing that 40% of employees selected a PPO while 36% selected a HDHP

Health Savings Account participation continues to grow

In 2024, 12% more eligible employees turned to HSAs to manage healthcare costs and build long-term financial security compared to 2023.

Infographic showing that 72% of employees enrolled in HSAs in 2024, compared to 60% in 2023

Life-stage and family structure are shaping voluntary benefit choices

Infographic showing 1/3 of employees

1/3 of employees enrolled in supplemental health coverage in 2024, reflecting a steady increase year-over-year.

Infographic showing a +5 point increase

+5 point increase when spouse whole life insurance was offered.

Illustration of a couple at home on a couch with their newborn baby

“This year’s open enrollment results exemplify the powerful benefits of combining a technology-driven enrollment experience with personalized support. With today’s workforce becoming increasingly diverse, it’s evident that employers must move beyond a one-size-fits-all approach.”

Karen Frost, VP, Go-to-Market Strategy, Health

Download the full infographic to see all of the open enrollment insights

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