Canada (EN)
In this video from our HRTech customer session, DIRECTV shares how Alight Healthcare Navigation became the anchor for a simpler employee experience and stronger cost control. By creating one clear front door for HR and benefits, combining digital self‑service with dedicated health pros, and reinforcing benefits education year‑round, DIRECTV drove engagement well beyond industry norms.
The discussion shows how clear, ongoing education helped employees understand the effect their healthcare choices had on both their own costs and the company’s self‑funded plan. It also illustrates why personalization, trust and consistent communication were critical in driving better care decisions, healthier outcomes and measurable healthcare savings over time.
Watch the video below, featuring DIRECTV's Matthew Lucy, VP of Rewards and Charles Hetzel, VP of Strategic Accounts at Alight.
Key takeaways:
- Healthcare navigation drives engagement at scale. While Alight’s clients typically see about five interactions per employee per year, DIRECTV achieved five times that level of engagement, showing how clear navigation and education pull employees in.
- High‑tech, high‑touch works. 99% of transactions were handled digitally, while the most critical 1–2% were routed to a dedicated health pro, ensuring employees got human support when it mattered most.
- Smarter navigation leads to real cost impact. By guiding employees to better providers, bill reviews and in‑network care, DIRECTV saved $7.2 million through improved healthcare navigation and decision‑making.
- Proactive healthcare navigation through risk stratification. DIRECTV partnered with Alight on a new risk stratification solution that proactively identifies employees as low risk, rising risk or high risk based on claims data. This approach helped focus healthcare navigation where it matters most, including 35 high‑risk employees who represented $8.1 million in healthcare costs over two years, while also engaging rising‑risk employees earlier to improve future outcomes.
This way to better health
Now your people can get the right care and clinical guidance from the start while saving money along the way.
