TELUS International is a subsidiary of TELUS, a world-leading communications and technology company based in Canada. TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across North and Central America, Europe and Asia, the company's solutions cover customer experience, content moderation, digital transformation, work-from-home, IT lifecycle, digital consulting, trust & safety, and back-office support. TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.
TELUS International’s challenge
TELUS International grew rapidly through acquisition activity. Many of their regions were once standalone organizations. This resulted in several different legacy systems across the world, many of which were not connected to each other nor to their corporate parent, TELUS.
“We started with separate systems for HR, finance and planning and when you have all these separate systems and you don’t have a global strategy in mind, the fallback is the good, old-fashion spreadsheet.” Mark Howitz, senior director ERP and IT for TELUS International said.
Spreadsheets were heavily utilized for the purpose of sharing data and monthly consolidation. This was suboptimal for collaboration and version control as well as limiting the ability to support full global reporting for the purposes of making business decisions.