The end of the process is where all process errors or exceptions collect, which will enable a process optimization team to begin their continuous improvement journey in a prioritized, logical way.
Build and run your bot, then analyze your initial results
Once you have selected your process to start your automation journey, build a minimum viable product to replicate the process and test it. Your result will most likely not be perfect…but that’s okay, you have started your automation journey. Automation is only as effective as your underlying process. Where you have complete, accurate data, standardized processes, effective workflow and everyone upstream is doing their job, your automation will work and free up time for the process experts to focus on fixing the rest. Once you have your bot in place, you will measure your automation-to-exceptions ratio. This will not just help you understand your ROI, but also determine your next steps.