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Case Study: Leading pharmaceutical manufacturing company uses Alight’s automated testing for Workday

This leading clinical research organization is dedicated to helping pharmaceutical, biotechnology, and medical device companies develop and launch innovative products to market. Headquartered in Durham, North Carolina, they have a global presence with 22,000 employees across 75 locations in 57 countries on six continents. With over three decades of industry experience, they have established a reputation for excellence in the field of clinical research.

  • Industry: Pharmaceutical Manufacturing
  • Headquarters: Durham, North Carolina, United States
  • Workforce: 20,000 employees
  • Founded: 1982

The organization implemented Workday HCM, a cloud-based HR management system, to streamline their HR processes and improve overall efficiency. However, they soon discovered that their manual testing methods were inadequate to meet the demands of their extensive testing requirements. With operations spanning 57 countries and numerous workstreams, the testing process became excessively laborious and time-consuming for their team to handle independently. These challenges ultimately resulted in tester fatigue and delays, posing a potential risk to the projects' on-time delivery.

To address these challenges, they turned to Alight Solutions for our testing services. As a leading provider of HR solutions, we were confident that we could provide this pharmaceutical manufacturing company with the comprehensive solution they needed to succeed.

Key Takeaways

  • Alight's testing services provided comprehensive testing for Workday HCM ensuring that all critical functionalities were thoroughly tested before deployment.
  • By reducing the time and effort required for testing with Alight’s Workday Automated Testing solution, the organization was able to deploy their HR management systems more quickly and efficiently.
  • By leveraging Alight’s additional testing resources and implementing automation, we successfully mitigated tester fatigue, leading to higher employee satisfaction and overall engagement.
  • Our team of experienced testing professionals provided expert support and guidance throughout the testing process, ensuring a smooth and successful implementation.

Challenge: Extensive Workday testing requirements and limited resources

The company decided to partner with Alight for their Workday HCM deployment. As they entered the testing phase, they discovered that their manual testing methods fell short of the extensive testing requirements for the project. The amount of test coverage needed was beyond the capacity of their testing resources, resulting in extended project timelines. Additionally, they faced challenges in maintaining consistency with their requirements for the Workday HCM platform, as they were subject to frequent changes and struggled to reach a consensus. This made it difficult to plan and execute their testing efforts effectively. The company needed a comprehensive testing solution that would meet their extensive needs and ensure they could complete their Workday HCM deployment without overburdening their employees.

Solution: Empowering Phase 1 Workday deployment with expert manual testing

The organization turned to Alight for our manual testing services to support them in completing their initial phase of their Workday HCM deployment. Our experienced testing team collaborated closely with them to understand their unique requirements and seamlessly integrate into their team. By leveraging our testing expertise and resources, we were able to help them complete their Phase 1 Workday HCM testing with greater efficiency than they could have achieved alone.

Solution: Meeting testing demands with Alight's Workday Automated Testing solution

As the company prepared for the second phase of their Workday HCM deployment with Absence and Time Tracking, they recognized the volume of testing that would be required. To meet these testing needs efficiently and accurately, they once again turned to Alight. This time, they leveraged our Workday Automated Testing solution, which offered increased reliability while significantly reducing the time and resources needed for testing. By partnering with Alight, they were able to successfully complete the second phase of their deployment while ensuring a quality and timely delivery.

Solution: Leveraging cutting-edge testing tools for success

With Alight, this company was able to leverage industry-leading testing tools such as Genie for test automation and Jira for test management. This ensured a smooth and successful implementation, allowing them to focus on other critical aspects of the deployment. By utilizing Alight's automated testing services, they were able to save time, reduce costs, and improve overall efficiency. This not only helped them avoid tester fatigue and increase employee satisfaction, but it also enabled them to keep pace with business requirements and deploy their HR management system in a timely and efficient manner.

Results: Enhanced testing resources and employee satisfaction

After partnering with Alight for their testing automation services, the company was able to achieve the following results:

  • Provided the organization with additional testing resources, improving employee satisfaction and reducing burnout
  • Executed approximately 4,400 more scenarios and carries out nearly 30,000 additional testing steps in just 4 weeks less time, compared to manual testing
  • Improved testing accuracy and reliability, resulting in fewer system errors and defects
  • Streamlined testing procedures, allowing them to focus on other business-critical activities

What’s Next?

Moving forward, this organization plans to continue leveraging Alight's expertise and advanced technology year-round to optimize their Workday platform. This includes exploring additional opportunities for automation and further streamlining testing processes.

Start the transformation

If you're looking for an efficient and reliable solution to automate your Workday testing and improve the accuracy of your HR management system, Alight's Workday Automated Testing Solution can help. Our solution streamlines testing processes, reduces the time and effort required for testing, and improves testing accuracy and reliability.

If you’re ready to put Alight’s solution to work for you, visit our Workday automated testing page and request a demo today.

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