Case Studies: Powering employee engagement with benefits decision support

With the relationship between work and life closer than ever, employers are innovating to create benefits experiences that drive their wellbeing strategies and meet the individual needs of employees. 

Below are some examples of how companies are elevating the employee experience and powering confident decisions.

Guided experiences for higher engagement

US Foods, one of America's leading food distributors, was looking for an improved and integrated way to provide benefits information to employees. With Alight’s guided experience tool, they:

• Provide associates with basic enrollment and benefits education.

• Leverage Alight Worklife® data to tailor content specific to employee groups.
• Incorporate a DecisionDirect™ tool to provide employees medical, dental and vision recommendations.

Alight created a global website to address the needs of employees, new hires, family members and candidates from around the world. The content has been curated with an overall focus on wellbeing and moments that matter and is fully equipped with content editing capabilities.

A tailored and all-inclusive experience

A telecommunications company wanted to help participants understand benefit options while also providing an integrated approach that addressed their specific situation. Alight crafted a simple, all-inclusive experience tailored to the participant’s needs. The all-inclusive experience started with a Medicare Advantage Prescription Drug Contracting (MAPD) landing page created in Alight Worklife. The page served up links to a Guided Experience (Educate), a custom compare tool (Consider) and a DecisionDirect™ (Decide) to help retirees make the best decision.

The right coverage at the right price point

A transportation company was concerned that many of their employees were over-insured in their medical plan. They wanted an intuitive tool to help employees get the coverage they need at the right price point. They turned to Alight to help create a personalized plan recommendation that makes a clear connection between cost and need, pointing out when an employee’s preferences align with a lower-cost plan.

The Medical Plan Evaluator estimates out-of-pocket and total medical costs based on the employee’s actual prior usage (or national averages, if not available). Then, a proprietary algorithm weighs the cost against how the employee says they like to pay for and consume health care services.