The company was using banks to manage payroll payments to their employees. However, they were unreliable, expensive and operationally burdensome. The banks were also unable to pay certain local currencies.
Employees were unhappy as they were not receiving their pay on a timely basis and in some cases not in their preferred currency, requiring another conversion at their own expense. A mixed local and expatriate workforce meant increasingly complex payroll demands for the company, with employees wanting greater flexibility and how and where their salaries were paid.
The company wanted a better way to manage its payments, centralize their banking relationships and enhance employee satisfaction.