Originally established out of necessity for a modern hospital during World War II, West Tennessee Healthcare is one of the largest healthcare systems in the greater Tennessee area. Its internal HR teams utilized a traditional enrollment system for years, using outdated paper processes and separate platforms that made it hard for employees to easily access their benefits. West Tennessee knew it needed to consolidate its benefits offerings and innovate its technology to drive engagement, educate employees on new plan offerings and changes, and reach people how and when they wanted to be reached.
A timely tech refresh
West Tennessee Healthcare partnered with Alight in 2020 to upgrade its benefits technology and drive employee engagement. Alight's benefits administration provided additional guidance and educated employees on:
- Differences in options and plan tiers.
- What types of plans they were currently enrolled in.
- Company contributions to medical premiums.
- How to access and review their HSA/FSA contributions, and more.
The new solution also consolidated most of West Tennessee Healthcare’s benefits on a single platform, making the information easier for employees to access and understand. When annual enrollment arrived, the HR team consolidated all of employees’ benefits offerings — including voluntary benefits — onto one platform.