LendingTree relied on its internal HR department to handle the entire organization’s benefits and HR concerns. While this approach was cost-effective, their team needed additional support to effectively provide HR and benefits support to employees, particularly when it came to their healthcare benefits. As LendingTree evaluated its benefits programs, it recognized the need to educate employees on making smarter decisions and move away from tools that were ineffective in providing direction and support to guide those decisions.
Guiding employees in the right direction
In 2015, LendingTree partnered with Alight’s Healthcare Navigation Solution to help employees maximize benefits, improve outcomes and lower overall health plan costs. Accessible via phone, email, web or mobile app, their Alight Health Pro®, Shana, acts as an employee’s personal healthcare concierge, providing high-touch, white-glove assistant with virtually all aspects of the healthcare experience, including:
- High-quality, cost-effective doctor and care recommendations
- Verification of coverage
- Cost estimates
- Appointment scheduling
- Prescription reviews
- Bill reviews
- Medical record transfers
- Coordination of care
As employees began to get used to the new navigation solution and resources, LendingTree started to see the Alight support team as an extension of their own. Their designated Health Pro®, in combination with Alight’s Healthcare Navigation, gave them access to a comprehensive solution that provided resources that mattered to them — like answers to medical, dental and vision questions — and not just medical benefits support.