Driving payroll growth and compliance with MasterTax
Alight is a leading provider of integrated digital human capital and business solutions, including global payroll services. With so many different types of clients and payroll systems, it needed a partner to help integrate the different payroll platforms and provide accurate tax filing services that maintained accuracy, efficiency and compliance across various locations and client bases.
When Eric Adamson, director of client operations at Alight, joined the team in 2007, they were already utilizing MasterTax, a payroll tax management software, to help provide tax filing services to a client base in both U.S. and Canadian territories. Partnering with MasterTax was beneficial for Alight in many ways, particularly by providing a flexible, white glove service to different clients while supporting growth without major hiring requirements.
Below are details of this beneficial partnership story as Eric shares his experience using MasterTax and how it has been valuable to Alight and its client base.
A clear choice with MasterTax
Within Alight, one of the primary services offered to clients with payroll is tax filing. Tax filing is a shared service and acts as a perfect example of what a shared-service team can contribute to a company that uses it. With such a diverse client base, the Alight team had to manage a variety of payroll systems and software; it was not uncommon for each client to do things slightly differently or to have different system requirements. To alleviate this obstacle, Alight partnered with MasterTax to deliver on these needs. MasterTax was able to integrate systems easily with its software configurability, and through this flexibility, Alight was able to easily support the various types of needs from all of their clients.
The importance of compliance
An organization that delivers on a global scale, Alight has a variety of clients that are involved in acquisitions, divestitures and reorganizations. In the payroll tax-filing space, any of these undertakings can be very tricky. If handled incorrectly, it can result in lasting issues that take years to rectify, proving very costly to the client and/or the provider. With MasterTax and Alight’s seamless processes, it allowed Alight to successfully support these initiatives and help avoid those costly obstacles.
As any organization knows, when it comes to compliance, there is no room for error. Government agencies expect to see correct returns regardless of how the client approaches business strategy or what payroll platform they are using. Alight relies on MasterTax and trusts their team to ensure compliance within all U.S. territories and Canadian taxing jurisdictions, for both payment methods and filings. With the efficiencies MasterTax delivers to Alight’s business, they’ve been able to bring in more and more clients while providing exceptional quality and accuracy.
Helping to drive growth and operational efficiencies
As with any company, a primary initiative is growth. But if that focus is not managed correctly, it could result in unexpected issues and be counterproductive to what is trying to be achieved. Year after year, Alight continues to grow its business significantly. In support of that growth, Alight has been able to avoid hiring additional staff because MasterTax allows them to leverage existing resources that help support expansion in a very efficient way. It’s not uncommon for businesses to experience issues or a drop in the quality of their service with such rapid growth, but with MasterTax, Alight has yet to encounter any of that.