Digital transformation and a new HR network
As a first step towards digital transformation, RHI Magnesita ran a technical assessment on how to better integrate SuccessFactors with its various local payroll systems and conducted various workshops for process optimization.
Following initial integration challenges and some hard work on change management – especially when it came to manager self-service – RHI Magnesita conducted a successful go-live of their Employee Central and Recruitment modules using SAP SuccessFactors from Alight.
Other modules came over the following years to consolidate the success and the value of the project. These included; Compensation, Onboarding, Performance and Goals, Succession and Development, and ultimately Learning – a project that not only included the module implementation but also a full review of RHIM’s learning database and its learning principles.
Included was a review of the process and guidelines for the creation of training content and learning management, which were added with help from Alight. This resulted in more than 1,600 employees entering the system, internally called RHIM Academy, within the initial days.
A support structure that included a chatbot, a ticketing tool, and a group of agents to field help tickets came in 2023 to consolidate the success of the tool.