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SaaS business case considerations

What type of business cases should be considered when implementing SaaS? Get full insight into what additional factors should be taken into account.

Preparing for the journey is a critical step

Typical SaaS business case considerations


  • When would I need to pay for an upgrade on my current system?
  • How many other systems can be displaced?
  • When do SaaS subscription fees begin?
  • Is hosting and disaster recovery included?


Should I build or buy...

  • An HR portal for content and integration?
  • Capability for customer service for navigational and event inquiries?
  • Case management for inquiry tracking and improvement prioritization?


  • How many customizations are being removed by best practices?
  • What is the transformation timeframe?
  • How much global harmonization will be achieved?
  • How will skills be retained?
  • Outsource or insource shared services? (operational and transactional)


  • How many updates occur per year?
  • How has update management been contemplated?
  • What has been included for change management?
  • What is the ongoing training plan?

Considerations are evaluated in the business case...

Implementation and operational risk items

  • Integrations
  • Infrastructure
  • Technology
  • Insulate from turnover risk
  • Delivery
  • Proven expertise
  • Resources
  • Ongoing configuration and update management

Ongoing investments

  • Operating scale
  • Capitol
  • Technology
  • Future R&D
  • Operating cost
  • Proven expertise
  • Budget certainty
  • Access to broader tools and services

...and for potential cost savings

Value item Typical result Representative savings
Redundancy of HR staff Elimination of HR transactional role 10–50% annually

Redundancy of IT staff (functional resources)

  • Alight Soluitons provides user support (IT function), QA testing
  • Alight Solutions builds and maintains new integrations

10–50% annually

Committed service levels

Alight Solutions commits to service levels (e.g., payroll accuracy). Alight Solutions commits to 99.5% SLA; most clients are under 98%

  • Lower error rates, direct and indirect savings, higher employee satisfaction
  • Can result in substantial savings

Speed to the future

Alight Solutions provides resources and experience to rapidly drive change

Implementation experience and committed implementation fees drive meeting timelines well as drivers of increased productivity

Value item Typical result Value
Achievement of industry leading benchmarks (e.g., FTE: HR FTE) Alight Solutions provides a leveraged talent pool driving productivity Cost savings; focus on top line objectives

Better decision making(management focus)

Alight Solutions runs the day to day and handles issues; management focus

Better strategy focus; management address talent and other strategic imperatives

Skills and talent

Alight Solutions has professionals aroundthe globe focused on delivering the HR Services

Higher quality, lower defect rates andconsistent skills improvement

Enabling organizational change and flexibility

Alight Solutions provides best practices, owns daily operations

Eliminate one time cost associated with change; leverage the scale of Alight Solutions capabilities

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