Australia
What type of business cases should be considered when implementing SaaS? Get full insight into what additional factors should be taken into account.
Preparing for the journey is a critical step
Typical SaaS business case considerations
Technology
- When would I need to pay for an upgrade on my current system?
- How many other systems can be displaced?
- When do SaaS subscription fees begin?
- Is hosting and disaster recovery included?
Support
Should I build or buy...
- An HR portal for content and integration?
- Capability for customer service for navigational and event inquiries?
- Case management for inquiry tracking and improvement prioritization?
Operations
- How many customizations are being removed by best practices?
- What is the transformation timeframe?
- How much global harmonization will be achieved?
- How will skills be retained?
- Outsource or insource shared services? (operational and transactional)
Sustainability
- How many updates occur per year?
- How has update management been contemplated?
- What has been included for change management?
- What is the ongoing training plan?
Considerations are evaluated in the business case...
Implementation and operational risk items
- Integrations
- Infrastructure
- Technology
- Insulate from turnover risk
- Delivery
- Proven expertise
- Resources
- Ongoing configuration and update management
Ongoing investments
- Operating scale
- Capitol
- Technology
- Future R&D
- Operating cost
- Proven expertise
- Budget certainty
- Access to broader tools and services
...and for potential cost savings
| Value item | Typical result | Representative savings |
| Redundancy of HR staff | Elimination of HR transactional role | 10–50% annually |
|
Redundancy of IT staff (functional resources) |
|
10–50% annually |
|
Committed service levels |
Alight Solutions commits to service levels (e.g., payroll accuracy). Alight Solutions commits to 99.5% SLA; most clients are under 98% |
|
|
Speed to the future |
Alight Solutions provides resources and experience to rapidly drive change |
Implementation experience and committed implementation fees drive meeting timelines |
...as well as drivers of increased productivity
| Value item | Typical result | Value |
| Achievement of industry leading benchmarks (e.g., FTE: HR FTE) | Alight Solutions provides a leveraged talent pool driving productivity | Cost savings; focus on top line objectives |
|
Better decision making(management focus) |
Alight Solutions runs the day to day and handles issues; management focus |
Better strategy focus; management address talent and other strategic imperatives |
|
Skills and talent |
Alight Solutions has professionals aroundthe globe focused on delivering the HR Services |
Higher quality, lower defect rates andconsistent skills improvement |
|
Enabling organizational change and flexibility |
Alight Solutions provides best practices, owns daily operations |
Eliminate one time cost associated with change; leverage the scale of Alight Solutions capabilities |
