2020 was an extraordinary year, and with such an extreme year comes extreme data, making it hard for your organization to understand what your support needs might look like in the next 1-3 years as your team and your employees begin the transition into the new normal.
To help our customers see a more realistic view of what their support needs may look like in the future, and how Alight can help, we analyzed the data from our Application Management Services (AMS) customer requests from April 2019 to March 2020 to create an accurate snapshot of what our clients needed in terms of AMS support prior to the pandemic. Please note that the data sets included in this article are inclusive of Alight’s European Workday customer base only.