Meet the Experts — How human touch matters in an AI-centered world

This interview for Meet the Experts features Craig Rosenberg, SVP Solution Architect, discussing the integration of AI-powered experiences with human support in employee benefits. The conversation explores how AI should seamlessly complement human interaction rather than replace it, using examples like open enrollment assistance and proactive sentiment analysis to determine when human experts should intervene.

Key themes include:

• Making AI experiences feel personal and contextual
• Empowering support representatives with real-time insights
• Measuring success through employee connection and wellbeing

The Meet the Experts series brings together industry, technology and partner experts to explore how Alight is redefining benefits experiences and creating intuitive, personalized support for both employees and employers.