Focus on employee-centricity
Employee experience needs to address the needs of the individual. The COVID-19 pandemic proved that many office jobs can be done remotely and flexibly. For those in customer-facing or logistics positions, this might be flexible shifts to work around families or delayed start times to allow for an easier and, in some cases, a cheaper commute.
Workers in office roles, weeks split into at-home and shared workspace days. These don’t have to be old-school offices, but places where face-to-face collaboration can happen. These might be quarterly team meetings or colleague bubbles, where colleagues can foster a sense of belonging.
This is important as some employees can feel their career development is stalled if they are not always seen by senior leaders.
One sure thing from our research is that firms need to ensure staff can thrive, not just survive at work. The feedback suggests this is most often the case across the U.S. and Western Europe.