Simplify your dependent eligibility audits without disrupting your people

Dependent verification is a proven way to save on healthcare costs. However, most companies do not want to disrupt their people and are looking for ways to simplify the experience. With the right approach, you can save significant health plan dollars, guaranteed, and make the process simple for your people.

How do you conduct a dependent eligibility audit? Here are some tips for simplifying your dependent audits that you can implement today.

• Explain the importance and the value of the dependent audit and goals
• Overview the process, details and timing
• Outline clear expectations and responsibilities of your employees
• Equip HR representatives with information to help answer questions
• Send broadcast announcements to employees via multiple mediums including:

                    • company intranet

                    • internal email

                    • letters to homes

Utilize technology to your advantage

A tech-forward approach to dependent verification makes each step of the process as simple and efficient as possible while providing a convenient means for your people to submit documentation and stay informed of their status. Be sure to have multiple ways to communicate with your people—including emails and text message alerts.

Your dependent verification website should include

• Online document submission available straight from a mobile phone
• A guided, step-by-step verification wizard
• Real-time status information that includes email and texting
• Automation to speed up the processing time

Personalize your dependent eligibility audit

People respond more positively to messages when they are customized toward them. Tailor your content so it is relevant to your people and encourages taking required actions more swiftly.

Personalize with:

• Consistency with your overall benefits messaging
• Branded materials
• Targeted communications to employees based on their audit status

Provide guidance throughout the audit

Focus on customer care and let your people know they are supported throughout the entire dependent verification process. Answer any questions they may have and make them feel comfortable before, during and after the audit. Have an advocacy team to proactively assist employees.

Provide your people with:

Flexible customer service—when and how it works for your people

• Phone and email support
• Extended call center hours

Proactive support to ease the process

• Recognize when people may need extra assistance
• Reach out to provide help before they even know they need it

¹ Merative MarketScan